Frequently Asked questions
What can I expect from my first appointment?
If we have not met before, the first step is to go through an informed consent. This is a document that helps explain things such as how we operate in session, fee structure, and confidentiality. This process takes about 5 minutes. After informed consent, we'll spend time discussing what brought you to therapy, what you're currently experiencing, and what you would like to work on. The first appointment also gives you an opportunity to get a sense of whether your therapist feels like a good fit for you.
Do I need to bring anything?
You don't need to bring anything specific to your first appointment. If there is information or documentation you think may be relevant, you're welcome to bring it with you.
How long before I see results?
There is no set timeline for therapy. Progress can depend on the concerns being addressed, how long they have been present, the frequency of sessions, and your individual goals. Your therapist will work collaboratively with you to determine a pace that fits your needs.
What is your cancellation policy?
We require at least 24 hours' notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours' notice may be charged the full session fee. We understand that emergencies happen and encourage you to contact us as soon as possible if an unexpected situation arises.
What if I don't connect with my therapist?
Feeling comfortable with your therapist is an important part of therapy. If something about the approach isn't working for you, we encourage you to discuss it with your therapist so adjustments can be considered. If the fit still doesn't feel right, we can help you explore other options that may better meet your needs.
What happens in between sessions?
What happens between sessions will depend on your goals and therapeutic approach. Your therapist may suggest strategies, reflection, or activities to try between appointments, but this will be individualized to your needs.
Do you offer direct billing?
We offer direct billing to select insurance providers, including Alberta Blue Cross, Medavie Blue Cross, GreenShield, NIHB, and Sun Life. Coverage varies by individual plan, so we recommend confirming your psychological-services coverage with your provider.
Financial concerns
Sliding-scale options may be available for clients without insurance coverage. Please contact us to discuss current availability and your individual circumstances.
Do you offer virtual therapy?
Yes. Virtual appointments are available to clients throughout Alberta, and in-person appointments are available at our Edmonton locations.
How do I know which therapist to choose?
Our therapists have different areas of experience and approaches to therapy. You can learn more about each therapist on our Our Team page, or contact us if you're unsure who may be the best fit for your needs.